RETURNS/EXCHANGES/REFUNDS 

 

» Can I return an item I purchased online?

 

  • Sure not a problem! Returns are allowed 15 days from the purchase date in original condition (unworn and unaltered). Please contact us and we will email you a return form. Original shipping costs are non-refundable and you are responsible for return shipping costs. Items must be returned with the return form, a print out of your receipt, and any packaging or tags associated with the item(s). Returning items must be properly packaged and insured. We cannot refund you if we receive the item damaged. If you are looking to return after 15 days, a store credit can be issued for the original amount on your receipt. If you want to exchange your online order, you must follow the return process. Once we have received and reviewed your return, we will refund your payment and you can order something else online! Any coupons used on your original purchase cannot be re-applied to your exchange.

 

  • Returns & exchanges are not allowed on customized jewelry, engraved items, or special orders. Deposits placed on customized items or special orders are non-refundable. All clearance item sales are final.

 

» Can I return an item I purchased in store?

 

  • Yes you can return or exchange an item you purchased in store. Returns are allowed 15 days from the purchase date in original condition (unworn and unaltered). Items must be returned with a print out of your receipt, and any packaging or tags associated with the item(s). After the 15 days, a store credit will be issued for the original amount on your receipt. If a receipt is unavailable, a store credit will be issued for the current price of the item. Any coupons used on your original purchase cannot be re-applied to your exchange.

 

  • Returns & exchanges are not allowed on customized jewelry, engraved items, or special orders. Deposits placed on customized items or special orders are non-refundable. All clearance item sales are final.

 

 

Heather's Jewelry

  • 34 East High St. East Hampton CT. 06424
  • 860-467-4848
  • heather@heathersjewelry.com
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